Dispute Resolution Q&A

Your legal questions


Q. I have recently bought something and I am very unhappy with the quality, what are my options?

If the goods are not of satisfactory quality or fit for their purpose, the customer has a right to reject the goods and get his money back (together with any damages suffered). Rejection must be unequivocal and the customer cannot continue to use the goods after rejecting them. However, the right to reject the goods will be lost if they have been "accepted". There are complicated rules on acceptance. In addition a consumer may have the right to a repair or replacement. Whilst it is often simple to resolve goods returned, professional advice can often assist in bringing a swifter solution.